Open to new Virtual Assistant & Customer Service roles
Josephine Villanueva
Garcia
VIRTUAL ASSISTANT · CUSTOMER SERVICE · DISPUTE RESOLUTION
Virtual Assistant and customer service professional with more than 9 years of experience across BPO, client support, dispute handling, order fulfillment, and front-line operations — bringing organized support, clear communication, and careful attention to records and transactions.
Josephine V. Garcia
Olongapo City, Philippines
About
Organized support, backed by nearly a decade in customer-facing roles
Josephine is a Virtual Assistant and customer service professional with more than 9 years of experience across BPO, client support, dispute handling, order fulfillment, and front-line operations.
She is experienced in administrative support, email and phone communication, customer record management, complaint resolution, dispute validation, and customer follow-up — bringing organized support, clear communication, and careful attention to records and transactions to every engagement.
Core Skills
What she brings to the team
A working skill set built across administrative support, front-line service, and dispute & fraud review.
Administrative & Support
Customer Service
Disputes & Fulfillment
Case Log
Professional experience
Six roles across BPO, dispute resolution, and customer service — logged most recent first.
Virtual Assistant
AFDRA Outsourcing Solution Inc. · Olongapo City, Philippines
- Provides administrative support to the team and assists with day-to-day coordination.
- Responds to emails and phone calls in a timely and professional manner.
- Prepares customer spreadsheets and maintains accurate online records.
Contact Client Specialist
eHuman Resources Services · Olongapo City, Philippines
- Handled customer complaints and provided appropriate solutions or alternatives within required timeframes.
- Maintained customer interaction records, processed accounts, and organized supporting documents.
- Followed communication procedures and policies and completed follow-up to help ensure resolution.
Dispute Agent
Marrova LLC · Olongapo City, Philippines
- Validated data from internal and third-party systems and supported the appropriate course of action for disputes.
- Prepared accurate dispute responses and monitored disputed transactions for possible fraudulent activity.
- Resolved customer product and service concerns while maintaining clear records.
Order Fulfilment Agent
DynamicxGloval · Olongapo City, Philippines
- Supported stock delivery handling, work order processing, order packaging, and distribution preparation.
- Helped ensure items were retrieved, organized, and shipped in a timely manner.
Customer Service Agent
Skydev.Solutions Inc. · Olongapo City, Philippines
- Provided customer service support and assisted customers with service-related concerns.
Call Center Agent
RAS Contact Solutions · Olongapo City, Philippines
- Provided customer service support in a call center environment.
Services
How Josephine can support your team
Built directly from her core skill set — ready to plug into your operations.
01
Virtual & Administrative Assistance
Day-to-day coordination, email and phone support, and general administrative assistance for busy teams.
02
Customer Service & Complaint Resolution
Handling customer complaints and providing appropriate solutions or alternatives within required timeframes.
03
Dispute Review & Fraud Monitoring
Validating data across systems, preparing dispute responses, and monitoring transactions for fraudulent activity.
04
Records, Accounts & Order Processing
Spreadsheet and online record maintenance, account processing, and order/work-order fulfillment support.
Education
Education & background
BS Computer Science
AMA College
- Languages
- English, Tagalog
- General Skills
- Computer Literate, Flexible
- Work Setting
- BPO / IT-Enabled Services / Customer Support
- References
- Available upon request
Contact
Let’s work together
Available for Virtual Assistant, customer service, and dispute-resolution roles — remote or on-site in Olongapo City.